Terms of service.

This document outlines the terms of reference for A2A Journey Limited, hereinafter referred to as "the company" or "we," governing the contractual relationship with clients engaging in tours offered by the company. The terms cover various aspects such as booking procedures, payments, cancellations, responsibilities, insurance, and compliance with relevant regulations.

1. Contractual Elements: 1.1 Parties: A2A Journey Limited and the client (referred to as "you"). 1.2 Contract Components: The contract comprises these conditions, the specific tour itinerary, and the application booking form, collectively forming the entire agreement between the company and the client.

2. Booking and Payment: 2.1 Clients must submit a completed booking form along with a NZD $300 deposit per person. 2.2 The contract becomes binding upon notification of deposit acceptance. 2.3 The balance must be paid no less than 60 days before departure, with full payment required if booking within 60 days.

3. Failure to Pay: If the balance is not paid 60 days before departure, the company may consider the contract cancelled, retaining the deposit.

4. Passports, Visas, and Health: Clients are responsible for arranging passports, visas, and health requirements. Failure to obtain appropriate visas may result in the company retaining trip costs.

5. Cancellation by the Client: 5.1 Cancellation must be in writing; deposits are non-refundable. 5.2 Cancellation charges apply based on the proximity to departure.

6. Cancellation by the Company: 6.1 The company may cancel tours due to unforeseen circumstances. 6.2 Alternatives or refunds (excluding non-refundable deposits) will be offered. 6.3 Minimum tour enrolment requirements will be communicated 30 days before departure.

7. “Safe Travel” Advice: 7.1 Clients are responsible for staying informed about travel advisories. 7.2 The company is not liable for cancellations based on travel advice. The Company will not normally cancel a trip simply because the New Zealand Safe Travel advise against travel.

8. Surcharges: 8.1 Prices may be subject to surcharges; clients may cancel within 20 days if surcharges exceed 10%. 8.2 Prices quoted are subject to change for bookings made less than 7 weeks before departure.

9. Transfer of Booking by the Client: Clients may transfer tours, subject to fees and company discretion.

10. Changes by the Company: 10.1 Itineraries are subject to change due to various factors. 10.2 Clients must accept the inherent flexibility of tours.

11. Company and Client Responsibility: 11.1 Clients acknowledge and accept personal risks associated with tours. 11.2 Safety standards may vary; the company selects competent subcontractors.

12. Travel Insurance: Clients must have sufficient insurance covering cancellation, medical expenses, and third-party liability. The tour is a journey of a hazardous nature, and the Client must be satisfied that such insurance fully covers all personal requirements including medical expenses, repatriation, rescue, and ambulance in the event of an accident or illness.

13. Acceptance of Risk: Clients acknowledge personal risks and agree to limitations of liability; may be required to produce a doctor's certificate.

14. Company Tour Leader: The company appoints tour leaders with discretionary authority; disruptive clients may be asked to leave.

15. Compliance with Legislation: Clients must comply with relevant laws, visa requirements, and regulations; non-compliance may result in expulsion without a refund.

16. Complaints: Clients must follow a specific procedure for raising and resolving complaints.

17. General Conditions: 17.1 No person can waive or vary conditions without written permission from a company director. 17.2 The contract is governed by New Zealand law, with disputes subject to the exclusive jurisdiction of New Zealand courts.